Well, there is a difference between an Average-Joe asking for a fix and Big-Tech knocking on the door with a list of issues.

I can imagine that it is frustrating to see people making money off your voluntary labor and just reporting back with problems. Depending on how many times this has already happened, I can absolutely see even a levelheaded person eventually snapping. And given the remark in the comment, it has happened multiple times.

I checked their service, and they offer support for business customers. For a price, of course.