The company I work for just introduced an AI order system and they said it’s 95% correct when taking orders.
So there’s a 5% chance that the item is incorrect in either product or quantity. Some of the orders are for 4,000 pieces, so that’s quite a lot of incorrect items on an order.
And there’s five people that take orders and one person that builds the orders (me). If they want to cut down how many people are taking orders, are they going to move them over to building orders or are they just going to can them?
Also, their time is going to now be wasted comparing the order the customer sends and the order the system kicks out to see if there’s anything wrong with it. Barely any of the customers use the proper product codes. They just use their terms or their own companies product code for that item.
Product called a flex connector might be called that by 50% of the customers but others call it a BX connector and some call it an AC cable connector.
The company I work for just introduced an AI order system and they said it’s 95% correct when taking orders.
So there’s a 5% chance that the item is incorrect in either product or quantity. Some of the orders are for 4,000 pieces, so that’s quite a lot of incorrect items on an order.
And there’s five people that take orders and one person that builds the orders (me). If they want to cut down how many people are taking orders, are they going to move them over to building orders or are they just going to can them?
Also, their time is going to now be wasted comparing the order the customer sends and the order the system kicks out to see if there’s anything wrong with it. Barely any of the customers use the proper product codes. They just use their terms or their own companies product code for that item.
Product called a flex connector might be called that by 50% of the customers but others call it a BX connector and some call it an AC cable connector.